9/3/2023 0 Comments Paypal refundThe customer will instead see the following message.įor digital products, Sellfy provides you with access to order information that you can use as supporting evidence in Stripe or PayPal dispute cases.įor example, if the customer has attempted to download product files prior to requesting a refund, you will be able to verify this information yourself and use it as proof in a refund dispute. If you've issued a partial refund to a customer, then they will still be able to access their digital product for downloading or streaming.īut, if you've issued a full refund to a customer, then they will no longer be able to download or stream the digital product. This will depend on whether you've issued a full refund or a partial refund. These refund processes will be done through PayPal or Stripe, depending on which processed the payment. If you do not offer the customer a refund, please be aware that both PayPal and Stripe allow for some refunds or chargebacks, based on the information offered from the customer. Regardless of your efforts to prevent refund requests, some customers may still be unhappy with their purchase and will seek a refund. Conversely, if you don't offer refunds to your customers, please make sure that they're aware of this when purchasing. Quick reply times for communication can also be beneficial for solving customer confusion. Providing a contact page, helpful purchase info, and/or refund information is recommended. Many sellers will provide a Page for help or FAQs, in addition to including instructional documents such as PDFs. Make sure you have an excellent product presentation - buyers should be able to install/apply and work with the product without further assistance just by reading the description or any added instructions. We have a couple of recommendations that you can use to help ensure happy clients and prevent refund requests as much as possible. The item isn't shipping at the speed that they expected.They can't find your contact information.They're confused about how to properly use a digital download.They've misspelled their email address and so haven't received their email.They're not satisfied with their purchase.Good practices to prevent refund requests If you select Other, you must provide an explanatory note that is attached to the refund.įor more help, you can read here on Stripe's site. For a partial refund, enter a different amount to be refunded. icon to the right of the charge and select Refund charge.Find the charge to be refunded on the Payments overview page.Review your information to make sure you entered the correct refund amount and click Issue Refund.įor more help, you can read here on PayPal's site.For 'Refund amount', enter the amount you want to refund, (you may have the option to refund a partial amount of the payment) and click Continue.Click the transaction you want to refund and then click Refund this payment.If it's been 180 days or less, you can issue a refund by the following steps. Issuing refunds is simple to do through both of the available payment processors. The one thing that we do recommend is that you make your refund policies clear to customers and have a contact method available for them. Sellfy does not require any specific rules regarding refunds for your store. If a customer were to inquire about a refund, we would recommend that they contact you, through your store contact form or if not available, through your store-linked social media accounts. Good practices to prevent refund requestsĬan customers still access their digital product after a refund?Īs you accept all payments directly from your customers, you'll also be responsible for issuing any refunds to your customers.Īll refunds will need to be processed through your payment processor account, and this means that it's not possible for Sellfy support to assist any of your customers with a refund.
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